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Help Center
How can we help you today?
Bekilole baby Balance Bike
Trouble shooting your balance bike
Please ensure that all plastic components are securely in place. Refer to the image below from the manual and firmly push the parts down as illustrated. You can also watch the assembly video here.
- -Make sure the plastic part is positioned correctly, as shown in the illustration.
- -Ensure the plastic components are fully pushed down (Refer to Steps 3/4 below) to avoid any gaps.
Please check all parts in the image here.
If any parts are missing, kindly reach out to us at [email protected] and provide the following details:
- -Order ID
- -Shipping address
- -Bike color
- -A description or photo of the parts received, so our team can help identify what’s missing
We will ensure to resolve the issue promptly!
Best to ensure everything is assembled correctly before having the protective cover assembled, Once assembled it will take a little bit of super hero strength to get it removed.
The way to get it removed by pushing push side (Left and right) at the same time while pulling slightly up
This is a doodle coloring box designed for added fun:-It keeps the gift a surprise, making it “gift-ready” without revealing what’s inside.-The box doubles as a coloring activity, so your little one can enjoy decorating it, offering a creative twist compared to the usual plain brown boxes.
While the handlebar can function in both directions without affecting the riding experience, removing the protective cover might be challenging. It requires significant force to take off. To remove it:
-Firmly press both the left and right sides while gently pulling upwards.
This should help you reposition the handlebar without much hassle!
Yes, You can reach us out for a replacement, Email or submit a ticket and our team will reach out to you.
Bekilole Number Puzzle
Trouble shooting your balance bike